RETURNS INFORMATION
If you're not satisfied with your purchase, please return the item(s) for direct replacement or credit within 30 days. When sending returns, please email support@swl.co.nz in the first instance.
Our RMA Form is required to be completed with any product return.
If you have any other questions about returns, please feel free to email: trade@swl.co.nz
ORDER COLLECTIONS
If you are based in Auckland or Christchurch then you can pick up orders from our our offices listed below. Please allow at least 3 hours for us to prepare your order.
- SWL Auckland 10 Te Apunga Place, Mt Wellington, Auckland.
- SWL Wellington 22 Glover Street, Ngauranga, Wellington
- SWL Christchurch Unit 4, 91 Byron Street, Sydenham, Christchurch
DELIVERY DESTINATIONS
At Security Wholesale we ship nationwide within New Zealand and to the wider Pacific region. Generally, orders for delivery within NZ are dispatched the same day via New Zealand Couriers. Orders for the Pacifc region will require your freight forwarders details and your account number.
DELIVERY COST
All orders will incur freight of $12.50+ GST. Freight fees for the Pacific region will be determined by your freight forwarder and customs authority.
DELIVERY TIMES
Most in stock credit-approved orders for standard delivery placed before 2:30 pm will be shipped on the same day. All orders are generally delivered overnight in the N. Island and S. Island when dispatched locally. For rural deliveries please allow an extra day. Please note we do not control or influence courier performance from your local depot. Let us know your preferred courier.
TRACKING
All shipments are tracked with a unique tracking number and you'll receive a notification of dispatch by email.
SALES TAX
We are required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within New Zealand. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped. Pacific region orders for export from New Zealand do not incur NZ GST. Local import taxes will apply on entry.